This is a place to share experience with Sugar Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience. Sugar Casino is owned by Starscream Limited and has estimated revenues exceeding $5,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino. We currently have 16 complaints about this casino in our database.
Player’s struggling to withdraw her bonus winnings.
During our testing, we always contact the casino’s customer support and test their responses to see how helpful and professional they are. Sugar Casino has an average customer support, judging by the results of our testing. The player from Australia has been accused of breaching terms by placing a single bet greater than €4.
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People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. Browse all bonuses offered by Sugar Casino, including their no deposit bonus offers and first deposit welcome bonuses. Verification can help ensure real people are writing the reviews you read on Trustpilot. Companies on Trustpilot aren’t allowed to offer incentives or pay to hide reviews. An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
- Despite repeated attempts, we were unable to obtain a response from Sugar Casino, leading to the complaint being marked as ‘unresolved’.
- Read the reviews in the ‘User reviews’ part of this page to learn more.
- The player provided the casino with all necessary documents needed for their account to be verified but they were rejected.
- Proceed with reading our Sugar Casino review to learn more about this casino.
- Unfortunately, their payout hasn’t been received yet.
- The complaint was resolved after the player has been successfully verified and received her withdrawal from the casino.
- The player complained that after he requested a withdrawal and provided all the required documents for account verification his account got banned.
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The player was allowed to withdraw the correct amount in the end. To determine a casino’s Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino’s T&Cs, complaints from players, estimated revenues, blacklists, and many others.
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- In our review of Sugar Casino, we read and assessed Terms and Conditions of Sugar Casino in-depth.
- Therefore, the status was changed to the “Resolved”.
- The player from Australia has been accused of breaching terms by placing a single bet greater than €4.
- Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Sugar Casino.
- An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
- The player from New Zealand has been accused of breaching bonus terms by placing a single bet greater than the allowed one.
- The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Despite repeated sugarcasino erfahrungen attempts, we were unable to obtain a response from Sugar Casino, leading to the complaint being marked as ‘unresolved’. The player was advised to contact the Kahnawake Gaming Commission for further assistance. On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent. The complaint was resolved as the withdrawal arrived to the player’s account.
However, for several months, this situation didn’t change and the casino refused to cooperate on this case. Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino’s winning and withdrawal limits can be found in the table below.
The player from Germany has requested two withdrawals. Unfortunately, the payments seem to be delayed and account blocked. Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Sugar Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Live chat and customer service have no clue and use same written suggestions no matter what the problem. They will blame issues on users device, internet speed and router. Spent over 12 hours on issues over three day period only to find out indeed issues were on their end. The player provided the casino with all necessary documents needed for their account to be verified but they were rejected. The casino never explained their actions to the player and they also didn’t receive their funds. The player from Germany requested a withdrawal 4 weeks ago, but he still hasn’t received his winnings.